Last updated: October 14, 2026

Because The Chain Brothers sells wholesale goods to businesses for resale, our return rules are different from a typical retail store. Please read this policy before placing an order. It forms part of our Terms and Conditions.

1. All sales are final unless authorized

Orders cannot be returned without our prior written approval. Do not send products back to us without a Return Merchandise Authorization (RMA) number. Returns sent without an RMA may be refused.

2. When we accept returns or claims

• Damaged on arrival: items that arrive damaged, if reported within 3 business days of delivery with photos (see our Shipping Policy).
• Incorrect or missing items: if what you received does not match your order, reported within 3 business days of delivery.
• Defective products: items that are defective when received, reported within 7 days of delivery. Manufacturer warranties, where they exist, are provided by the manufacturer.
• Other returns: we may, at our discretion, authorize a return of unopened, unused, resalable items in original packaging within 14 days of delivery. Special-order, clearance, opened, used or damaged-by-customer items are not eligible.

3. How to request a return

1. Contact us through our Contact page or by phone at +1 407-288-3625 with your order number, the items concerned, the reason and, where relevant, photos.
2. If approved, we will send an RMA number and instructions.
3. Pack the items securely in their original packaging, mark the RMA number on the outside, and ship as instructed. Unless the return is due to our error or a damaged or defective item, return shipping is your responsibility.

4. Refunds and credits

After we receive and inspect an authorized return, we will issue a refund to your original payment method or an account credit, as agreed, normally within 10 business days. We may deduct a restocking fee on returns that are not due to our error, and we may reduce or refuse a refund for items that are not in resalable condition. Original shipping charges are generally not refundable unless the return is due to our error.

5. Order cancellations

To cancel an order, contact us as soon as possible. We can cancel only orders that have not yet shipped. If an order has already shipped, it is handled under this return policy.

6. Chargebacks

If you have a problem with an order, please contact us first so we can resolve it quickly. Disputing a valid charge without contacting us may result in account suspension.

7. Contact us

Questions? Visit our Contact page or call +1 407-288-3625.