Last updated: October 14, 2026

This Shipping Policy explains how Chain Brothers For Global Trading prepares, ships and delivers wholesale orders from our Orlando, Florida operation. It forms part of our Terms and Conditions.

1. Order review and processing

• Orders are placed by approved wholesale accounts. We review each order for availability, pricing and compliance before shipping.
• Orders are typically processed and handed to the carrier within 1 to 2 business days after payment is received. Large or mixed orders, backorders and holidays can take longer, and we will contact you if there is a delay.
• You will receive an email when your order ships. Tracking information is included when the carrier provides it.

2. Shipping destinations and restrictions

We ship to the destinations offered at checkout. Some products are age-restricted or regulated in certain states or localities, and we may decline, hold or cancel any shipment that we believe cannot be lawfully delivered to the address provided. You are responsible for ensuring the products you order may be lawfully received and sold at your location.

3. Shipping charges

Shipping charges are calculated at checkout based on your order and delivery address and are shown before you pay. Charges do not include any import duties, local taxes or special handling fees that a carrier or authority may apply. We may offer free or discounted shipping on certain order sizes; any such offer is shown at checkout.

4. Carriers and delivery times

We ship using third-party carriers and choose the carrier and service that best fits your order. Delivery times shown are estimates, not guarantees, and can be affected by weather, carrier delays, holidays and other events outside our control. We are not liable for delays caused by carriers.

5. Delivery address and receiving

• Please check your shipping address carefully at checkout. We cannot always change an address after an order ships.
• Orders may require a signature or delivery appointment, particularly for larger shipments. Make sure someone at your business can receive the delivery.
• If a shipment is returned to us because of an incorrect address or failed delivery attempts, you may be charged for return shipping and re-shipping.

6. Damaged, missing or incorrect items

Please inspect each delivery when it arrives. Note any visible damage on the carrier’s delivery receipt and keep all packaging. Contact us within 3 business days of delivery with your order number, photos of the damage or the shipping label, and a description of the problem. We will review it and, where appropriate, replace the affected items, issue a credit or file a carrier claim. Claims reported after that window may not be accepted.

7. Risk of loss

Risk of loss passes to you when the order is handed to the carrier, subject to the damaged and missing item process above.

8. Questions

For help with an order or shipment, visit our Contact page or call +1 407-288-3625 with your order number ready.